Introduction & Scope
This Privacy Policy explains how MONTREX INC. (“we”, “us”), located at 15 Wellesley Street West, Suite 201, Toronto, Ontario, M4Y 0G7, Canada, collects, uses and protects personal information when you visit this website, order products, request installation or setup services, or contact us.
Our commitment
We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
Information We Collect
Contact & Order Details
- Name, phone number and email address
- Delivery and installation address
- Items ordered and order notes
Requests & Messages
- Details you submit in contact and service request forms
- The service or product you are interested in
Technical Data
- A session cookie that keeps your shopping cart
- Basic server logs (IP address, browser, pages requested)
We do not collect payment card details on this website. Payment is arranged directly with our team.
How We Use Your Information
- To process and deliver your order and arrange installation
- To call you back about a service request or enquiry
- To provide support, warranty and after-sales service
- To keep the website secure and working properly
- To meet our legal and accounting obligations
We do not sell your personal information and do not use it for automated decision-making.
Data Sharing
We share information only when needed to serve you: with installers and delivery partners carrying out your order, with service providers who host or support our systems, and with authorities when required by law. These parties may use the information only for the purpose it was shared.
Your Privacy Rights
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Withdraw consent or ask us to delete your information, subject to legal retention duties
- Complain to the Office of the Privacy Commissioner of Canada
We keep order records for as long as needed for warranty and accounting purposes, and enquiry records for no longer than necessary to respond.
Security & Cookies
We use reasonable technical and organisational safeguards to protect personal information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to keep your data safe.
This website uses only essential cookies: a session cookie for your shopping cart and a security token that protects forms. We do not use advertising or tracking cookies, and we do not link to social networks.
Contact Us & Updates
Questions about this policy or requests about your information:
- MONTREX INC., 15 Wellesley Street West, Suite 201, Toronto, Ontario, M4Y 0G7, Canada
- Phone: +1 437 424 8647
We may update this policy from time to time. The date at the top shows when it was last changed.